Setting Up IBM i to Call Home 

Setting Up IBM i to Call Home

Let's get back to the basics. These sessions are designed for anyone starting out as an IBM i system admin, looking to refresh their knowledge, or looking to learn more.

In this session you'll learn: 

Set up Service Agent for the first time and go over how to test the connection to IBM. I will also cover modifying the support contact information used by Service Agent to place support calls.



Presented by Nathan Williams 
iTech Solutions


Nathan has over 20 years of professional experience using, administering, and supporting IS technology and over 18 years of experience with IBM Systems. Previously employed at companies such as Avis and AOL, Nathan had a combined 14 years of experience using and administering IBM systems, 17 years of experience in a customer support/service role, and 13 years in the telecommunications industry when he joined the iTech team. At iTech Solutions, Nathan provides support in System administration, OS upgrades, system migrations, HMC and SAN configuration and upgrades, and maintains our PTF catalog.

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